Welcome to Coast Interiors - the only on-line store specialising in custom designed boatware.

Will polycarbonate glasses scratch?
All plastics scratch; the key is to minimize the scratching. Almost all scratching occurs during cleaning and when the glasses are stacked inside each other. So, do not use harsh brushes or abrasive cleaners when cleaning.

Will polycarbonate glasses go foggy?
No. Unlike many plastic products, these polycarbonate glasses will not go foggy or cloudy or stress ‘craze’. If the glasses appear to go foggy then it is a build up of detergent film (caused by using too much detergent) which is easily cleaned off by soaking in water and a small amount of bleach or by adding a little vinegar to your dishwasher.

Will polycarbonate glasses break or shatter?
Polycarbonate is a very tough material, it is the same material as used to make bullet proof glass and is virtually impossible to break.

Are polycarbonate glasses dishwasher safe?
Yes. It is recommended that they be placed on the top shelf and not too much detergent used. Polycarbonate will withstand up to 140?C.

How long will polycarbonate glasses last?
Polycarbonate glasses will look good and last for thousands of uses if cared for with gentle cleaning and no stacking.

Will polycarbonate glasses frost if placed in the refridgerator?
Yes, just like glass, but with the advantage that they will not become brittle.

Will polycarbonate glasses keep the beverage colder for longer compared to a glass product?
Yes, these polycarbonate glasses are great insulators so that cold drink stay colder for much longer than they would in glass.

FINE CHINA & BONE CHINA INFORMATION

How do I care for China?

Usage
China must not be subject to extreme changes in temperature or exposed to a naked flame. Plates and serving dishes can be warmed before use in an oven or hostess trolley at a temperature of no more than 100 degrees centigrade. Tableware with a gold or platinum trim must not be used in a microwave. Fine bone china should not be used for cooking purposes. Fine china is suitable for use both in the freezer and oven.

Washing
China can be washed in a dishwasher - at a maximum temperature of 65 degrees centigrade. When washing by hand, avoid the use of scouring pads and abrasive washing detergents. Most stains or hardened-on particles can be removed by soaking the item in warm water before washing. Really stubborn stains can be removed by soaking in a mild bleach solution for up to one hour.

Storage
When storing plates, try not to slide them over one another, as this may cause scratches in the glaze. The surface used on tableware is hard, however the front of one plate can be scratched by the back of another, so care should be taken when stacking.
We recommend that a paper napkin be placed between each plate. Cups should be stored or hung from a cup hook, not stacked, as this weakens the handles.

GLASSWARE QUESTIONS

What is the best way to clean glasses?
Here is a 6 point method:



Wash under warm water with the smallest amount of detergent	Place on linen to dry	For extra shine steam over boiling water	To polish use 2 linen tea towels



Hold the glass by the base and polish it	Use one hand and tea towel to cradle the bowl of the glass and polish with the other hand and tea towel	NEVER twist the base and the bowl	The perfect result!

ORDER AND DELIVERY QUESTIONS

Are your prices inclusive of VAT?
Yes.

How do I place an order?
Just browse our online store, add items to your shopping cart then proceed to the checkout and enter the delivery and card details requested.

What forms of payment do you accept?
We accept all the credit cards listed below

Is it safe to use my credit or debit card and what security systems do you have?
Yes it is safe to use your credit or debit card on the Coast Interiors website.

Security

We realise how important it is to securely store any information that you provide. johnlewis.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.coastinteriors.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with coastinteriors.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your coastinteriors.com account password. coastinteriors.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.

When will my credit or debit card be charged?
Your card will charged at the point of ordering.

Will Coast Interiors send an order confirmation?
Yes. We will send an order acknowledgment, a delivery acknowledgment and an invoice to your e-mail address.

What happens if some or all of the products I order are not in stock?
It will state the expected despatch date on your order acknowledgment. Items which have a delayed despatch date due to not being in stock will be despatched on a next day carrier at no extra cost when they become available.

Can you issue VAT invoices?
Yes.

Can I track my delivery?
Yes. The majority of our parcels are despatched through Business Post and you will be advised of a consignment number on your despatch confirmation email. Simply go to the Business Post site at www.businesspost.biz and enter your consignment number. There may be occasions where we use an alternative carrier and you will be advised of this on your despatch confirmation.

Do you deliver products outside of the UK?
Yes. We will deliver products to your required destination. However, we cannot state prices for carriage to all countries therefore please check the delivery section to see if your country is listed. If it is then you can place an order through the website. If it is not then please telephone +44 121 4455 375 or email sales@coastinteriors.com to place your order. Please note: we cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.

Do you accept international orders?
Yes. We accept orders from around the world. However, we cannot state prices for carriage to all countries therefore please check the delivery section to see if your country is listed. If it is then you can place an order through the website. If it is not then please telephone us on +44 121 4455 375 or email sales@coastinteriors.com to place your order.

What happens if I am not in when you deliver?
If you will not be at your home address during normal office hours, you may wish to provide another delivery address when placing your order, such as your work address. Please ensure we have the full address including the post code. Alternatively, when you complete your order you should state a secure location where the parcel may be left should you not be in to take delivery. This may be in a porch, behind a gate, with a neighbour etc.

Deliveries to multiple addresses
You will need to create a separate order for each delivery address.